Los Feliz Detox Center
At Los Feliz Detox Center, we are committed to providing ethical, compassionate, and high-quality care. In accordance with California Senate Bill 349 (HSC Section 11857.2), every client and prospective client has the following rights:
Dignity and Respect: To be treated for the life-threatening, chronic disease of substance use disorder with honesty, respect, and dignity, including privacy in treatment and in the care of personal needs.
Informed Consent: To be informed by Los Feliz Detox Center of all aspects of recommended treatment, including the option of no treatment, the risks associated with treatment, and the expected results.
Qualified Staff: To be treated by qualified staff members who meet all state and professional licensing and certification requirements.
Evidence-Based Care: To receive evidence-based treatment that meets current professional standards for substance use disorder recovery.
Co-occurring Treatment: To be treated simultaneously for co-occurring behavioral health conditions, when medically appropriate and when our facility is authorized to treat such conditions.
Individualized Planning: To receive an individualized, outcome-driven treatment plan tailored to your specific needs and recovery goals.
Continuity of Care: To remain in treatment for as long as Los Feliz Detox Center is authorized and medically appropriate to treat the client.
Family Support: To receive support, education, and treatment for your families and loved ones, as authorized by our treatment program.
Safe and Ethical Environment: To receive care in a treatment setting that is safe, healthful, comfortable, and maintained to high ethical standards.
Freedom from Abuse: To be free from mental and physical abuse, exploitation, coercion, and physical restraint.
Access to Information: To be informed of these rights upon enrollment and to receive a written copy for your records.
Right to Complain: To be informed of the law regarding complaints and the process for filing a grievance without fear of retaliation.
If you believe your rights have been violated, you have the right to file a complaint with the California Department of Health Care Services (DHCS):
Department of Health Care Services Licensing and Certification Division MS 2600, P.O. Box 997413 Sacramento, CA 95899-7413 Phone: (916) 322-2658 Complaint Line: (800) 822-6222